SUPPORT CENTER

Frequently Asked Questions.

Everything you need to know about PromptLabHub. Browse by category to find answers.
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Getting Started
Yes. Most of the prompt library is free — no account needed to browse or copy. Premium tools like the Prompt Optimizer and Image Upscaler require credits or a subscription.
No account needed to browse and copy free prompts. Creating a free account lets you save collections, track favorites, and access premium features.
Image: Midjourney, DALL-E 3, Stable Diffusion, Adobe Firefly. Video: Sora, Runway Gen-2, Kling AI. Text: ChatGPT, Gemini, Claude, Grok. Audio: Suno, Udio, ElevenLabs. New models added regularly.
Using Prompts
Find a prompt, click Copy, paste into your AI tool. No formatting needed — every prompt is ready to use as-is.
Yes. All prompts are starting points. Modify, combine, and adapt them freely — change subject, style, lighting, or any parameter.
Yes. Free prompts are licensed for personal and commercial use. No attribution required. Premium prompts are licensed to the account holder and cannot be resold.
AI tools use randomness in their generation process. Variation across runs is normal behavior, not a bug.
Some are universal; others are optimized for a specific model. Check the model tags on each prompt card before using.
Account & Credits
Credits unlock premium features: Prompt Optimizer, Image Upscaler, and premium collections. Free users get a monthly allowance. Additional credits can be purchased or unlocked with a subscription.
No. Unused credits never expire while your account is active. Credits are forfeited if the account is deleted.
Yes, anytime from account settings. Upgrades take effect immediately; downgrades apply at the next billing cycle.
Payments & Billing
Yes — 7 days of full Pro access for new users. No credit card required.
Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments processed via Stripe.
Yes, within 7 days of a first purchase if charged incorrectly or a technical issue blocked access. Used credits and active subscription periods are non-refundable.
Technical & Community
Yes. Fully responsive across all screen sizes. Copy and use prompts exactly as on desktop.
Yes. Registered users can submit to the community library. Submissions go through a review process before publishing. High-quality prompts are featured and credited to the creator.